The chief clinical officer of a 51-hospital system:
- “We are now leveraging telehealth technology in ways that will last long after this pandemic.”
- “The severity and suddenness of the Covid-19 emergency have hastened changes in how we deliver care.”
- “Things we’ve been trying to accomplish for years all happened in the last six weeks.”
So wrote Dr. Amy Compton-Phillips, chief clinical officer of Providence, a Catholic not-for-profit health system with 51 hospitals, in the Wall Street Journal, on March 28, 2020 (subscription required): “After the Pandemic, A New Frontier for Medical Technology: Telehealth Systems are Growing Rapidly in Response to the Crisis”.
Her essay is well worth reading as a lesson in how to make things better before an emergency forces one’s hand.
And it recounts how the urgency induced by the pandemic sped-up these efforts: