Search Results for: training

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“10 Ways That Outside Counsel Disguise Overbilling“.  Headline of a December 17, 2019 article in Corporate Counsel, a prominent publication directed to in-house lawyers. Citing the Association of Corporate Counsel’s findings in its “2019 Global Legal Department Benchmarking Report”, the article begins with this statement of fact: ” … Large companies with big legal departments […]

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Technology that improves the quality and efficiency of legal work will be stymied as long as hourly billing prevails among attorneys. At least that’s my belief. Why do I say that? Hourly quotas for attorneys encourage more lawyer time per task; This motivates a proliferation of lawyers on any given task — each lawyer with […]

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10 years into my legal career I accepted a corporate client’s offer to run one of its divisions as a general manager. Only by leaving law practice and becoming an executive did I learn how to protect a company from its legal risks. This protection has two elements: First Element: Prevent legal problems before they […]

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When Amazon announced a group of selected law firms to provide trademark registration services at pre-negotiated rates for small- and medium-size businesses with whom it works, it featured law firm FisherBroyles — what one commentator last year called, “The Most Important Law Firm You’ve Never Heard Of”. Amazon’s goal, according to legal innovation and tech […]

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In Part 1 of this two-part post I wrote that the conventional business law firm does not compete on the terms of service — does not adhere to management disciplines — that best serve client companies: Know what the price will be before you agree to pay it. Don’t accept assignment of two lawyers to […]

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Competition creates the value that the customer gets. There’s no substitute for it. Take a look at this morning’s Wall Street Journal (subscription required): “Charles Schwab, Fidelity Escalate Brokerage Price War”. Featuring a picture’s-worth-a-thousand-words chart showing Schwab’s average commission per trade going from $12 in 2015 down to a little more than $7 — along with similar […]

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Charles Dickens’ A Tale of Two Cities famously begins: “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness ….” On one hand, the legal profession’s hourly billing-based business model rules the day in most law firms. And company law departments that resist […]

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In posing the above question last Monday, lawyer and law firm consultant Bruce MacEwen quoted Peter Drucker: “There is only one valid definition of a business purpose: to create a customer.” Having consulted to law firms on their business strategies — MacEwen argued that law firms’ “real clients” too often consist of the lawyers who own […]

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My post two days ago cited an American Bar Association ABA Journal article published just this week about what lawyers want to sell to business: Billable hours. It described the latest and most advanced software for, “ensuring that you capture — and charge for — all of your billable time.” In the legal industry, using […]

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Opening scene: It was a nightmare for my friend Mary. Over the past decade – she and her business partner had created a thriving real estate development firm. With what had been until recently a great working relationship. Now her business partner was in the early stages of Alzheimer’s. Across from Mary that morning sat […]

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